Problem Details: When a call comes in, or a call is made outbound on SIP and is, for example, placed on hold, the call cuts off. Cause: From what I have seen, this is down to a codec problem in the configuration. Solution: Connect to the system using Manager E and navigate to the following … Continue reading Unify OpenScape Business: SIP Calls Cutting Off
Avaya IP Office: Analog Trunks Clicking
Affected Kit: 700476005 - IP OFFICE 500 VERSION 2 CONTROL UNIT - PCS version 18 or greater 700503164 - IP OFFICE IP500 TRUNK ANALOG 4U V2 700504556 - IP OFFICE IP500 V2 COMBO CARD ATM V2 Problem Details: An audible clicking is heard during calls made on analog trunks on IP500v2 units (PCS level 18 … Continue reading Avaya IP Office: Analog Trunks Clicking
Avaya IP Office: LVM Greeting Utility Errors In Conversion
Problem Details: When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error: Errors in conversion - please see the output.log file Cause: This is caused by insufficient user rights when installing/running Manager. Solution: Run As Administrator when doing the initial install of IP Office Manager … Continue reading Avaya IP Office: LVM Greeting Utility Errors In Conversion
Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)
Avaya have officially released Service Pack 6 for Release 9.1 of IP Office. R9.1.6 includes many fixes for issues such as the "Realm=LIBWWW-UNKNOWN" message that is displayed on 1600 series telephones during start up on R9.1 and fixes problems with Hunt Group membership in SCN environments. It also includes a SoftConsole fix for the voicemail transfer … Continue reading Avaya IP Office Release 9.1 Service Pack 6 (R9.1.6)
Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log
Affected Version(s): R9.1.5 (possibly also affecting earlier builds of R9.1) Problem Details: Missed Hunt Group calls are showing in a user's call log, despite not being selected to show. Cause: This is caused by a bug in the R9.1.5 build. Solution: Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya … Continue reading Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log
Avaya IP Office: Unable To Play Or Download ContactStore Recordings
Affected Version(s): All versions Problem Details: When trying to playback or download ContactStore recordings, the buttons aren't there, or nothing happens. Cause: This normally occurs because of the browser being used, or the settings within the browser. Solution: Internet Explorer 9,10 & 11 are the only officially supported browser for ContactStore. If using Firefox/Chrome etc, try … Continue reading Avaya IP Office: Unable To Play Or Download ContactStore Recordings
Avaya IP Office: Default Credentials
Introduction This post covers the default usernames and passwords used by the Avaya IP Office system. With the release of R9.1, there were a lot of changes focusing around security and not leaving passwords as default or too weak, but below is the list, just in case you need to ever carry out a Security Reset … Continue reading Avaya IP Office: Default Credentials
Avaya IP Office - Custom Outbound Music On Hold
Introduction This How-To covers setting up different outbound Music On Hold sources and can be applied at both a system level and a user level. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office - Custom Outbound Music On Hold
Avaya IP Office - Custom Inbound Music On Hold
Introduction This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office - Custom Inbound Music On Hold
Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working
Affected Version(s): IP Office R9.1.4/R9.1.5 (pre R9.1.6) Problem Details: When trying to use the F3 "Voice Mail Transfer" feature in SoftConsole it does not work and when trying to manually force it by going to Actions -> Voice Mail Transfer, it is greyed out. Cause: This is caused by a bug in the R9.1.4/R9.1.5 code. … Continue reading Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working
