Affected Version(s): R9.1.5 (possibly also affecting earlier builds of R9.1) Problem Details: Missed Hunt Group calls are showing in a user's call log, despite not being selected to show. Cause: This is caused by a bug in the R9.1.5 build. Solution: Upgrade to R9.1.5 (if not already running R9.1.5) and obtain the following patch from Avaya … Continue reading Avaya IP Office: Missed Hunt Group Calls Incorrectly Displayed In Call Log
Avaya IP Office: Unable To Play Or Download ContactStore Recordings
Affected Version(s): All versions Problem Details: When trying to playback or download ContactStore recordings, the buttons aren't there, or nothing happens. Cause: This normally occurs because of the browser being used, or the settings within the browser. Solution: Internet Explorer 9,10 & 11 are the only officially supported browser for ContactStore. If using Firefox/Chrome etc, try … Continue reading Avaya IP Office: Unable To Play Or Download ContactStore Recordings
Avaya IP Office: Default Credentials
Introduction This post covers the default usernames and passwords used by the Avaya IP Office system. With the release of R9.1, there were a lot of changes focusing around security and not leaving passwords as default or too weak, but below is the list, just in case you need to ever carry out a Security Reset … Continue reading Avaya IP Office: Default Credentials
Avaya IP Office - Custom Outbound Music On Hold
Introduction This How-To covers setting up different outbound Music On Hold sources and can be applied at both a system level and a user level. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office - Custom Outbound Music On Hold
Avaya IP Office - Custom Inbound Music On Hold
Introduction This How-To covers setting up different inbound Music On Hold sources and can be applied at both the incoming call route and also on individual groups. Steps: 1: Configure Custom Music On Hold File Connect to the IP Office config and add in your additional Music On Hold files to be used: System | Telephony | Tones … Continue reading Avaya IP Office - Custom Inbound Music On Hold
Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working
Affected Version(s): IP Office R9.1.4/R9.1.5 (pre R9.1.6) Problem Details: When trying to use the F3 "Voice Mail Transfer" feature in SoftConsole it does not work and when trying to manually force it by going to Actions -> Voice Mail Transfer, it is greyed out. Cause: This is caused by a bug in the R9.1.4/R9.1.5 code. … Continue reading Avaya IP Office: SoftConsole Voicemail Transfer F3 Not Working
Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)
Avaya have officially released Service Pack 4 for Release 9.1 of IP Office. R9.1.4 includes many fixes for issues such as system restarts and a fix for the Chrome/Firefox error which has appeared in recent releases of the browsers. There are also several fixes for SoftConsole which has been particularly buggy since R9.1 was released. … Continue reading Avaya IP Office Release 9.1 Service Pack 4 (R9.1.4)
Avaya IP Office: Web Manager/One-X Portal Error - Server has a weak, ephemeral Diffie-Hellman public key
Affected Version(s): IP Office R9.0 and R9.1 (but may affect earlier versions) Google Chrome version 45 (but may affect earlier versions at a later stage) Problem Details: Users are unable to access Web Manager and/or One-X Portal due to the following error: Server has a weak, ephemeral Diffie-Hellman public key This error can occur when connecting to … Continue reading Avaya IP Office: Web Manager/One-X Portal Error - Server has a weak, ephemeral Diffie-Hellman public key
Avaya IP Office: Off-hook Auto Dial
Affected Version(s): R7.0 and above. Problem Details: On Avaya phones with a fixed Call Log or History button (1400, 1600, 9500 and 9600 Series), if the button for CALL LOG/HISTORY or CONTACTS on the phone is selected and handset goes Off-hook then the first number on top of the list get dialed automatically. For example, … Continue reading Avaya IP Office: Off-hook Auto Dial
Avaya IP Office: SoftConsole Issues in R9.1
Affected Version(s): R9.1 pre-SP4 Problem Details: SoftConsole encounters random issues such as freezing and unexpected behaviour. Cause: This is caused by a software deficiency. Solution: A custom build of SoftConsole can be obtained from Avaya Tech Support as a general release fix has not yet been implemented. This will however be resolved in R9.1 SP4. If you … Continue reading Avaya IP Office: SoftConsole Issues in R9.1
